I have had this question asked many times from my peers and associates. We all understand what the words together imply, but what are the job specifications? What are these “nuisances” that must be handled by facility management professionals on a daily basis? How much of a benefit does a facility management service create? These are all questions I hear quite frequently and, from time to time, find myself stumbling over the answers. I find that this is because the every day work done by a professional facility manager is somewhat obscure and abstract. The International Facility Management Association defines facility management as profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating people, place, process, and technology. The skills of a facility manager can be broken down into two sections, the hard skills – tasks performed through physical or technological means – and the soft skills – tasks performed through mental intuitiveness.
Hard Skills
- Electrical wiring and power distribution
- Carpentry
- Plumbing and water-works
- Operation and maintenance of HVAC
- Spatial Planning
- Civil and structural engineering
- principals
Soft Skills
- Customer Relations
- Contractor coordination and support
- Team-building
- Technical Judgment
- Time Management
- Business Continuity
- Financial Awareness
This is only a sample of the lengthy list of possible abilities of the facility manager, and this is because there is a myriad of skills and competencies that come into use as a facility manager. So then, is it possible to be a master facility manager? The answer is simple. Yes. Every aspiring facility manager should have an FM role model. This is because it is important to understand how successful facility managers have molded their careers. For decades middle-aged men have dominated the facility management field with years upon years of experience with the “hard skills” needed to maintain a facility. More recently, however, the rising trend has been towards a more diverse maintenance organization with employees exemplifying both the “soft skills” and the “hard skills” necessary to be successful. Well, the facility management field is now seeing a more youthful pool of prospective employees, fresh out-of-college, with most of the “soft skills” already well in hand. Many of these soon-to-be facility managers, unfortunately, do not have enough of the hands on experience required to be a maintenance technician. Fortunately, there is a solution to this gap in abilities that has been around for centuries.
The key to overcoming this gap in abilities is mentoring. The skilled tradesmen of today need to advise their inexperienced apprentices of the best practices available for the completion of every labor-intensive craft. In turn, these apprentices need to be able to manage their teacher’s time and capabilities and be able to provide other benefits to the company as they
struggle to grasp the complexities of building management.
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